Privacy policy

Grelov — Last updated: May 2026


Grelov ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.


1. Who We Are

Business name: Grelov

Country: France

Contact email: hello@grelov.com


2. Information We Collect

We collect information in the following ways:

  • Information you provide directly: name, email address, shipping address, phone number, and payment information when placing an order or creating an account.
  • Account information: if you create a customer account, we store your login credentials and order history.
  • Automatically collected data: device type, browser, IP address, pages visited, and time spent on our site via cookies and analytics tools.
  • Communication data: messages you send us via email or contact forms.


3. How We Use Your Information

  • To process and fulfil your orders, including shipping and delivery.
  • To manage your customer account.
  • To send transactional communications (order confirmations, shipping updates).
  • To send marketing emails if you have opted in (you may unsubscribe at any time).
  • To analyse site usage and improve our website via Google Analytics.
  • To comply with legal obligations.


4. Payment Processing

We use third-party payment providers including Stripe, Klarna, and other processors to handle your payment information securely. We do not store your full card details on our servers. All payment data is encrypted and processed in accordance with PCI-DSS standards.


5. Cookies and Analytics

We use cookies and similar tracking technologies to improve your browsing experience. Specifically:

  • Google Analytics: to understand how visitors use our website (pages visited, time on site, traffic sources). This data is anonymised and aggregated. You can opt out via Google's opt-out browser add-on.
  • Essential cookies: required for the website to function (cart, session, login).
  • Marketing cookies: if you opt in to marketing communications, we may use cookies to personalise content (via Klaviyo).

You can control or disable cookies through your browser settings at any time.


6. Email Marketing

If you subscribe to our newsletter or opt in at checkout, we may send you marketing emails about new products, promotions, and updates. We use Klaviyo to manage our email communications. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by emailing us at hello@grelov.com.


7. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Shipping and logistics partners: to deliver your order.
  • Payment processors (Stripe, Klarna): to process transactions.
  • Analytics providers (Google Analytics): to analyse site traffic.
  • Email marketing platforms (Klaviyo): to send communications you have opted into.
  • Legal authorities: if required by law or to protect our legal rights.


8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, or reporting requirements. Order data is typically retained for 5 years in accordance with French tax law. You may request deletion of your data at any time (see Section 9).


9. Your Rights (GDPR)

As we are based in France and operate within the EU, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of access: request a copy of the personal data we hold about you.
  • Right to rectification: request correction of inaccurate data.
  • Right to erasure: request deletion of your personal data.
  • Right to restrict processing: request that we limit how we use your data.
  • Right to data portability: receive your data in a structured, machine-readable format.
  • Right to object: object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, contact us at hello@grelov.com. You also have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) at www.cnil.fr.


10. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses SSL encryption (HTTPS) for all data transmissions.


11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.


12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.


13. Contact

For any questions, requests, or concerns regarding this Privacy Policy, please contact us:

Grelov

Email: hello@grelov.com

Country: France